Title | Handling anticipated exceptions in clinical care: investigating clinician use of 'exit strategies' in an electronic health records system. |
Publication Type | Journal Article |
Year of Publication | 2011 |
Authors | Zheng, K, Hanauer, DA, Padman, R, Johnson, MP, Hussain, AA, Ye, W, Zhou, X, Diamond, HS |
Journal | J Am Med Inform Assoc |
Volume | 18 |
Issue | 6 |
Pagination | 883-9 |
Date Published | 2011 Nov-Dec |
ISSN | 1527-974X |
Keywords | Ambulatory Care Information Systems, Delivery of Health Care, Electronic Health Records, Hospitals, Urban, Humans, Information Storage and Retrieval, Medical Records Systems, Computerized, Medical Records, Problem-Oriented, Pennsylvania, Point-of-Care Systems, User-Computer Interface |
Abstract | Unpredictable yet frequently occurring exception situations pervade clinical care. Handling them properly often requires aberrant actions temporarily departing from normal practice. In this study, the authors investigated several exception-handling procedures provided in an electronic health records system for facilitating clinical documentation, which the authors refer to as 'data entry exit strategies.' Through a longitudinal analysis of computer-recorded usage data, the authors found that (1) utilization of the exit strategies was not affected by postimplementation system maturity or patient visit volume, suggesting clinicians' needs to 'exit' unwanted situations are persistent; and (2) clinician type and gender are strong predictors of exit-strategy usage. Drilldown analyses further revealed that the exit strategies were judiciously used and enabled actions that would be otherwise difficult or impossible. However, many data entries recorded via them could have been 'properly' documented, yet were not, and a considerable proportion containing temporary or incomplete information was never subsequently amended. These findings may have significant implications for the design of safer and more user-friendly point-of-care information systems for healthcare. |
DOI | 10.1136/amiajnl-2011-000118 |
Alternate Journal | J Am Med Inform Assoc |
PubMed ID | 21676941 |
PubMed Central ID | PMC3197991 |
Grant List | D28HP10107 / / PHS HHS / United States UL1RR024986 / RR / NCRR NIH HHS / United States |
Research reported in this publication was supported by the National Cancer Institutes of
Health under Award Number P30CA046592. The content is solely the responsibility
of the authors and does not necessarily represent the official views of the
National Institutes of Health.
Research reported in this publication was supported by the National Cancer Institutes of
Health under Award Number P30CA046592 by the use of the following Cancer Center
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